Billing and Invoicing

After ordering, your first invoice will arrive during the next month. Invoices are generated in advance before the service expiration date, providing customers sufficient notice to plan and react before the next billing period. Depending on the billing cycle, invoices may arrive either weeks or months prior to the renewal date.

The service package acquired from Seravo is invoiced either monthly or annually. An annually billed contract is slightly more affordable than monthly billing (with a ~10% discount), but an annual contract requires a commitment for one year, and already paid annual fees are not refunded for contracts terminated during the contract period.

Invoices for all annually billed contracts are sent 4–8 weeks before the start of the next billing period. This ensures you have enough time to pay the invoice, make any necessary changes to the contract, or terminate it at the end of the current billing period. Early invoices are meant to provide convenience and planning flexibility but do not affect the actual expiration dates of services, which remain unchanged.

All of our service packages have a 1-month notice period for termination, meaning any possible termination must be made in writing 1 month before the next billing period begins. If you pay the annual invoice but then terminate the contract within the notice period, the paid amount will be refunded or credited against other future invoices. When a contract is terminated, Seravo will, for example, not renew the domain's annual registration fees.

Paying your invoice on time is critical to keeping your services uninterrupted. You have the flexibility to pay anytime before the service expiration date, even if the due date on the invoice is earlier, as services remain active until that expiration if paid by then.

You can switch from annual billing to a monthly billed contract if you wish. To change or update your contract and billing information, please contact our customer support.