Instructions for the old Roundcube Service

Note that these instructions are for an older version. New instructions can be found here.

Basic Email from Seravo

You can request for e-mailboxes as a part of your Seravo service. An e-mailbox is a unique e-mail account which has it's own username and password. Pricing for e-mailboxes and extra storage is available from our catalogue.

E-mailboxes use the IMAP -protocol. E-mail is sent via an SMTP-server. Login to both of the servers is done through a secure connection and are usable with any commonly used e-mail application which supports secured connections. You can also read your e-mail using your web-browser using the webmail-service.

Webmail

You can access your e-mail from webmail.gandi.net The e-mail webclient is Roundcube.

While writing a new e-mail you can change the sender information from the dropdown-menu in the Sender-field. You can create and modify identities from the option next to it.

With the view which opens, you can set for example the name, address and the signature used with the chosen sender.

IMAP settings in e-mail applications

You can read your e-mail with separate e-mail applications using the following IMAP settings. With Windows-, Mac- and Linux-workstations we suggest using the open source Mozilla Thunderbird e-mail application. For security reasons, we advise you not to use Outlook. E-mail can be accessed with any smartphone app which supports the IMAP-protocol.

Server settings in the e-mail application:

IMAP-server (incoming e-mail) Incoming server name: mail.gandi.net Port: 993 (IMAP SSL). TLS or SSL: Yes Username: fname.lname@customer.com Password: xxxxx

SMTP-server (outgoing e-mail) Outgoing (SMTP) server name : mail.gandi.net Port : 465 (SSL) TLS or SSL : yes SMTP Authentication : yes Username: fname.lname@customer.com Password: xxxxx

Sender information in Thunderbird

As your desktop e-mail application we recommend using Mozilla Thunderbird, which is available for Windows-, Mac- and Linux-workstations. To setup the application, you need the above IMAP settings.

To setup the sender information, navigate to Preferences > Account Settings. You may write your desired address into the Email Address field in the Default Identity -section.

Alternatively you can add multiple sender addresses by choosing the Manage Identities and Add options. After this you may choose your desired sender from the dropdown-menu in the sender field.