Basic email from Seravo

It is possible to order a basic email account from Seravo. For companies and business use, we recommend a full-fledged email service (like the Google Workspace). For very basic needs however we can create an email account if the domain is registered by Seravo, or has been transferred to us. Our domain registrar offers email accounts as an add-on service. If you need a new mailbox, please contact Seravo's customer service!

Log in

The webmail login URL is https://webmail.gandi.net/SOGo/. There is also an older version of the webmail (Roundcube) in https://webmail.gandi.net, but we recommend using the new modernized version.

Features

The old webmail interface (Roundcube) allowed you to only send and read emails, but the new SOGo interface has also more advanced features, like out-of-office replies and mail forwarding. To set up them, go to mail settings via the gear icon (see blow) and click Mail > Vacation or Mail > Forward. Since 2021 the webmail interface also supports 2FA.

IMAP settings in e-mail applications

You can read your email with separate email applications using the following IMAP settings. With Windows, Mac and Linux workstations we suggest using the open source Mozilla Thunderbird e-mail application. For security reasons, we advise you not to use Outlook. Email can be accessed with any smartphone app which supports the IMAP protocol.

Server settings in the email application:

IMAP-server (incoming email)
Incoming server name: mail.gandi.net
Port: 993 (IMAP SSL)
TLS or SSL: Yes
Username: fname.lname@customer.com
Password: xxxxx

SMTP-server (outgoing email)
Outgoing (SMTP) server name : mail.gandi.net
Port : 465 (SSL) or 587 (STARTTLS)
TLS or SSL: yes
SMTP Authentication: yes
Username: fname.lname@customer.com
Password: xxxxx

Sender information in Thunderbird

We recommend using Mozilla Thunderbird as your desktop email application, which is available for Windows, Mac and Linux workstations. To setup the application, you need the IMAP settings (above).

To setup the sender information, navigate to Preferences > Account Settings. You may write your desired address into the Email Address field in the Default Identity section.

Alternatively, you can add multiple sender addresses by choosing the Manage Identities and Add options. After this you may choose your desired sender from the drop-down menu in the sender field.

Transferring emails and contacts

If you've been suing some other email service provider you can import the existing emails with the help of Roundcube user interface: 

• https://docs.roundcube.net/doc/help/1.1/en_US/mail/importexport.html
• https://docs.roundcube.net/doc/help/1.1/en_US/addressbook/importexport.html

Limitations of the email service