In the Seravo plugin, you will find a tool that allows you to manage the name server settings (DNS records) and email forwards for all domains connected to your website.
Need a completely new domain? If you want to add a brand new additional domain to your service package, please contact our customer service at [email protected].
Managing Domains and Editing DNS Records
You can edit the DNS records for an individual domain by navigating to Tools > Domains in your WordPress dashboard and clicking the Edit button next to the desired domain.
Some records are locked: The critical records required for your WordPress site (such as the A records that ensure the site stays online) are locked by default. This prevents the website from breaking due to accidental mistakes.
What can you do yourself? You are free to add and modify other records. Typical examples include:
Creating new subdomains.
Adding TXT verification records required by external services like Google or Microsoft.
Setting up MX records to route email traffic (e.g., Google Workspace or Microsoft 365).
How to Enter Records: Format and Examples (BIND / Zone File)
The Seravo DNS editor uses the official, standard BIND format. Records must be entered on a single line using the following structure:
example 10800 IN CNAME cname.example.com.
Understanding the Parts of a Record:
example= The subdomain you are creating (e.g.,_dmarcorshop). If you are creating a record for the root/primary domain, enter@here or leave it blank. Important: Enter only the prefix of the subdomain (e.g., enter just_dmarc, not_dmarc.example.com). The system automatically appends the primary domain to the record.10800= TTL (Time to Live). This is the record's lifetime in seconds (how long the data is cached). You can typically use values like3600or10800.IN= Internet (this always remains the same in DNS records).CNAME= The record type (e.g., A, CNAME, TXT, MX).cname.example.com.= The value or target destination where the domain points.
Please note the trailing dot (.): When pointing a record to an external address (such as in CNAME or MX records), remember to end the address with a period/dot (e.g., cname.example.com.). If the dot is omitted, the system will assume the address is a subdirectory of your own domain.
Emails and Forwards
If you need an email address linked to your domain for incoming mail, you can set up email forwarding. This does not function as an actual email inbox, meaning you cannot reply to messages using that email address, and emails will be stored in the inbox set up to receive them.
You can view and edit email forwarding settings for domains linked to your site in the email section of the DNS editor.
You can easily create new forwards (e.g.,
[email protected]>[email protected]).Note: This tool is specifically designed for forwarding incoming mail, not for managing actual, full-fledged email mailboxes.
To get forwards working, you will need to use Gandi’s MX records and add the following to the SPF record:
@ 10800 IN MX 10 spool.mail.gandi.net.@ 10800 IN MX 50 fb.mail.gandi.net.@ 10800 IN TXT "v=spf1 include:_mailcust.gandi.net ?all"
Need Help With Your DNS Settings?
Modifying DNS records requires precision. If you are ever unsure about what information to enter into the fields, our experts are always here to help. Just send a message to [email protected].